Why Enter Notes – All customer contact notes need to be entered into the KMS:

• Capture the details of sales calls
• Capture the details of in-store sales efforts
• Communicate efforts to grow your business
• Keeps customer contact information up to date

To complete this lesson do the following:

• Review the Workbook
• Watch the video Duration – 07:25
• Press Mark Complete
• Download, edit and print a Certificate of Completion