Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. We listen to obtain information, understand, and to learn. Given all the listening we do, you would think we’d be good at it!

In this lesson you will learn:

• To understanding the challenges to listening
• What is active listening
• The elements of active listening

To complete this lesson do the following:

• Review the Workbook
• Watch the Presentation – Duration 11:03
• Pass the quiz