Pass this quiz to complete the lesson “Telephone Service Standards”.
The telephone is the first point of contact with Kelly Paper for many of our customer. Learn it, live it, perfect it. Based on the material in the presentation and workbook, select the correct answer:
Telephone Service Standards
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Question 1 of 11
1. Question
Our goal is to answer the phone:
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Question 2 of 11
2. Question
The greeting sets the tone for the customer interaction.
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Question 3 of 11
3. Question
Giving the caller the company ID
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Question 4 of 11
4. Question
The personal ID is the way for you to introduce yourself to the caller
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Question 5 of 11
5. Question
The standard way that we offer our help at Kelly Paper is to say:
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Question 6 of 11
6. Question
Prompt does not necessarily mean:
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Question 7 of 11
7. Question
When placing a caller on hold, always:
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Question 8 of 11
8. Question
When transferring the responsibility for a call, making an announcement over the PA is sufficient.
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Question 9 of 11
9. Question
When picking up a transferred call always:
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Question 10 of 11
10. Question
The most effective way to take a message is to use which phrase:
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Question 11 of 11
11. Question
Answering the phone after store hours is a good practice because:
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