Customers who take the time to complain are actually communicating the desire to continue to buy. They can be a company’s most important customers when treated right and acknowledged for the value they offer.

Most customers don’t complain when things go wrong. The biggest problem is that even though they don’t complain they also don’t come back.

In this lesson you will learn how to deal with the dissatisfied customer promptly and professionally. To complete this lesson:

1. Download the lesson workbook – Dealing with Dissatisfied Customers
2. View the recorded presentation – Duration = 10:40
3. Take and pass the lesson quiz below.
4. Upload the assignment from page 2 of your workbook.
5. Download and edit your – Certificate of Completion . This certificate is for your records.