In this lesson you will learn the standards that have made Kelly Paper the leader in our market for over 80 years. We have built our reputation on these simple customer service principles and practices.

This lesson is the first in the course Customer Service. To complete this lesson:

1. Download the lesson workbook.
2. View the recorded presentation –  Duration 11:04
3. Take and pass the lesson quiz below.
4. Printand your certificate of completion.