Our goal is to answer the phone:

The greeting sets the tone for the customer interaction.

Giving the caller the company ID

The personal ID is the way for you to introduce yourself to the caller

The standard way that we offer our help at Kelly Paper is to say:

Prompt does not necessarily mean:

When placing a caller on hold, always:

When transferring the responsibility for a call, making an announcement over the PA is sufficient.

When picking up a transferred call always:

The most effective way to take a message is to use which phrase:

Answering the phone after store hours is a good practice because: