Pass this quiz to complete the lesson “In Store Customer Service Standards”.
How well do you know the Kelly Paper in store customer service standards? Based on the material in the presentation and workbook, select the correct answer:
In Store Customer Service Standards
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Question 1 of 9
1. Question
What is our goal to greet each customer?
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Question 2 of 9
2. Question
When greeting a customer always remember to…
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Question 3 of 9
3. Question
Never use the term “How may I help you?” when greeting a customer.
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Question 4 of 9
4. Question
When a customer asks you where something is, you should:
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Question 5 of 9
5. Question
A good break away technique is to say: “I’ll be right in the next aisle if you need anything further, or anyone you see will be happy to help you”
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Question 6 of 9
6. Question
Our goal is to answer the phone:
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Question 7 of 9
7. Question
If a customer is leaving the store empty handed:
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Question 8 of 9
8. Question
Our carry out goal is:
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Question 9 of 9
9. Question
The final impression is no big deal.
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